Frequently Asked Questions

Why have you left my glass wet and what method do you use to clean windows?

We use pure water to clean windows. 100% pure water, which we have filtered and polished, is used in combination with a soft brush and carbon fibre telescopic poles. The pure water is then left on the windows to dry naturally, and because it is pure it leaves no streaks or watermarks.

How often do you call?

We do not offer “One Off” window cleaning. Typically, our cleans take place 6 weekly. We are always happy to offer advise on a window cleaning schedule to suit you and your home.

How do i pay you?

Our bank details will be on the invoice we send so payments can be made by BACS, online banking or cheque. If you happen to be home while we clean, we also accept cash. If you would like to pay us by bank transfer our details are as follows:

Name: H L Watts

Account No: 6017 8388

Sort Code: 55 50 26

Ref: Your Address

Do you clean around the windows?

es. On every visit we clean the glass, sills, frames and doors

Can you clean the windows above my conservatory?

Yes. We can normally clean all hard to reach windows safely from the ground.

Will you clean my windows in the rain?

Yes. Rain water is relatively pure, and because we use 100% pure water to clean your windows, the weather wont effect the quality of the clean.

Do you offer a guarantee?

Yes. If you are not satisfied with our work we will offer you a 100% money back guarantee.

Do you have insurance?

We have public liability insurance which covers up to £1,000,000.

Can you clean the insides of my windows?

Definitely. As well as the water-fed pole system which we mainly use to clean the exterior glass, we are experienced in the traditional window cleaning method which we use for internal glass.

Do I need to be at home when you clean my windows?

We are able to clean all external windows without you being home – as long as any access gates are left unlocked. For internal cleans, we will need access to your house, however, we can book in a specified time and date, so there is no need for you to wait in for us.

07858 287088‬